Task 3 - Develop a Quality Management Plan
Completion requirements
Receive a grade
Receive a passing grade
Opened: Sunday, 26 January 2025, 11:00 PM
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities and by completing this task. Task 3 is about developing a Quality Management Plan.
You will need access to:
- a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
- your learning resources and other information for reference
- Simulation Packs: 1 (Stop and Spice) and 2 (Stellar Contact Centre)
Ensure that you:
- comply with the due date for assessment which your assessor will provide
- adhere with SSC’s submission guidelines
- answer all questions completely and correctly
- submit work, which is original and, where necessary, properly referenced
- avoid sharing your answers with other students.
Attempts allowed: 3
Grading method: Highest grade
Grade to pass: 16.00 out of 16.00